Leeds Rhinos update for Members and Match ticket holders

Whilst Leeds Rhinos await confirmation from the Rugby Football League and Super League of the fixture list for the remainder of the 2020 Betfred Super League season, the Club is keen to update members and match ticket holders as to the plans they have for moving forward from the re-start. 

The COVID-19 Pandemic has had a major impact on the finances of Leeds Rhinos, is projected to make a £4 million loss over the next 18 months because of the virus and the impact on our business. The support we have received from fans and members has been fantastic and many have contacted us and asked how they can support the club.

We have therefore been working in consultation with the Club’s Supporters Board to work through the plans to offer fans the opportunity, where they are able, to back the survival of the club during these financially difficult times but also ensure that no fans are left disadvantaged. 

The Club will make contact with Season and Flexi Pack Members directly to enable them to make their selections from the list below once we have further confirmation on the final fixture list for the remainder of the Betfred Super League 2020 Season and determined by games either not played or played behind closed doors. 

As the majority of Leeds Rhinos staff remain furloughed, the Leeds Rhinos Ticket Office and Club Shop remain closed at the stadium until further notice as do the phone lines. There are limited staff available to respond to fans, so members are asked to please wait until they receive their email to make their selection. As part of this communication, there will be a deadline for Rhinos 2020 Season and Flexi Pack Members to make their selection and after the deadline, this selection cannot be amended. Members who do not have access to email will be contacted either via phone or letter.

Home and Away Match Ticket and Away Travel purchasers are now able to select their options as detailed below and via tickets.therhinos.co.uk

If you have any specific questions regarding the options, please direct them to tickets@leedsrugby.com. Responses may take up to 5 working days. Please be reminded that at present, some details are still to be finalised so we may not be able to provide answers to all questions at this point but Leeds Rhinos will update everyone as soon as they are able to. 

LEEDS RHINOS 2020 SEASON MEMBERS OPTIONS

Due to the COVID-19 Pandemic, although we will publish the plans for the re-start of the 2020 season, this is subject to change and we will update all fans accordingly should any amendments to the season be made.

In the event of Leeds Rhinos being able to play home matches in front of crowds, if capacity and Government regulations allow, Season Members will be given first priority to attend games (terms and conditions will apply – further communications will be issued as developments occur).

Terms and Conditions apply to all options – these can be found at tickets.therhinos.co.uk.

I WISH TO DONATE MY REFUND CREDIT TO LEEDS RHINOS

You can choose to donate your refund credit back to Leeds Rhinos to help the club during this period and for the future.

In return for this incredibly generous support, Rhinos 2020 Season Members will receive:

  • Season Membership price freeze for the next 3 consecutive seasons (2021-2023)
  • An invitation for you to enjoy a Hospitality Match Day Experience with a two-course meal, hosted by Leeds Rhinos Legends in the Lewis Jones Suite at a selected match during the Betfred Super League 2021 Season. 
  • Entry into Prize Draw for a ‘Behind the Scenes’ Tour of the Rhinos Home Changing Rooms with Kevin Sinfield prior to a match in the Betfred Super League 2021 Season.
  • Acknowledgement in a copy of a Rhinos 2021 Matchday programme

I WOULD LIKE TO PLEDGE TO A LEEDS RHINOS 3 YEAR SEASON MEMBERSHIP

You can pledge to renew your Leeds Rhinos Season Membership for the next 3 consecutive seasons.

  • The value of the credit due back to you will be divided equally and deducted from the cost of each of your Season Memberships over the next 3 consecutive seasons. 
  • Season Membership price freeze for the next 3 consecutive seasons (2021-2023)

I WOULD LIKE A PRO-RATA REFUND

You can opt to take a pro-rata refund. The refund credit will be calculated on a pro-rata basis for the home games that you cannot attend due to them being played behind closed doors or home games that may not be played during the remainder of the 2020 season (this includes home matches that may be removed from the fixture list).

Rhinos 2020 Season Members who request a pro-rata refund for 2020 will still have their seat or standing position held for them to purchase for the 2021 season during the renewal priority period.

Any pro-rata refund requests will be actioned towards the end of 2020 once season plans are confirmed. Although we will publish the confirmed season plans during July 2020, this could change due to the COVID-19 Pandemic and therefore pro-rata refund requests will not be actioned until the end of 2020.

RHINOS 2020 5 GAME FLEXI PACK MEMBERS AND RHINOS 2020 3 GAME FLEXI PACK MEMBERS

Similarly, to Rhinos 2020 Season Members, 3 and 5 Game Flexi Pack Members have the following options to consider whilst we await further confirmation of the Betfred Super League 2020 fixture list.

Due to the COVID-19 Pandemic, although we will publish the plans for the re-start of the 2020 season, this is subject to change and we will update all fans accordingly should any amendments to the season be made.

In the event of Leeds Rhinos being able to play home matches in front of crowds, if capacity and Government regulations allow, 3 and 5 Game Flexi Pack Members will be given second priority to attend games (terms and conditions will apply – further communications will be issued as developments occur).

Terms and Conditions apply to all options – these can be found at tickets.therhinos.co.uk

I WISH TO DONATE MY REFUND CREDIT TO LEEDS RHINOS

You can choose to donate your refund credit back to Leeds Rhinos to help the club during this period and for the future. Rhinos 2020 3 and 5 Game Flexi Pack Members who can support us this way, will get a priority option to purchase a Flexi Pack for the 2021 season (should crowd restrictions carry over to 2021 – subject to Government Regulations).

I WOULD LIKE YOU TO RE-ISSUE MY 3 OR 5 GAME FLEXI PACK MEMBERSHIP FOR 2021 SEASON

If you are yet to have watched a match using your 3 or 5 Game Flexi Pack during the 2020 season, you can opt to cancel your 2020 Flexi Pack Membership and have it automatically renewed for the 2021 season. If you have redeemed a ticket for a fixture that is yet to be played, you are able to select this option also.

I WOULD LIKE TO RECEIVE A PRO-RATA CREDIT

If you have watched a match/es using your 3 or 5 game Flexi Pack during the 2020 season, you can have the remaining value of your Flexi Pack Membership credited to your ticketing profile and this can be used to contribute towards your 2021 3 or 5 Game Flexi Pack Membership, a 2021 Season Membership or towards home and away match tickets, away travel or Dacia Magic Weekend 2021 tickets and travel. The credit must be redeemed prior to 31st May 2021. 

I WOULD LIKE A FULL OR PRO-RATA REFUND

Rhinos 2020 3 or 5 Game Flexi Pack Members can opt to take a full refund (if you have not yet watched a fixture using the Flexi Pack) or a pro-rata refund (if you have used Flexi Pack credits for any of the four fixtures which were played prior to 2020 Season postponement). 

Any full or pro-rata refund requests will be actioned towards the end of 2020 once season plans are confirmed. Although we will publish the confirmed season plans during July 2020, this could change due to the COVID-19 Pandemic and therefore full or pro-rata refund requests will not be actioned until the end of 2020.

RHINOS 2020 HOME & AWAY MATCH TICKET / TRAVEL PURCHASERS

If you have purchased home match tickets, away match tickets or away travel for games that have yet to be played during the 2020 season, you need to be aware that all tickets will be cancelled and unable to be used for re-arranged matches during the 2020 season which may be played in front of crowds, due to potential crowd restrictions. Please note this does not include Magic Weekend 2020. Further details will be confirmed on this shortly and all ticket purchasers will be updated. Priorities will be given to 2020 Season and Flexi Pack Members; therefore, you must select one of the following options:

  1. You can choose to donate the total value of your ticket/s and/or travel back to Leeds Rhinos to help the club during this period and for the future.
  2. You can opt for a Match credit for the ticket/s and/or travel value to go onto the lead purchaser’s ticketing profile and can be used on home or away match tickets, away travel, Dacia Magic Weekend 2021 tickets & travel or memberships. The match credit must be redeemed prior to 31stMay 2021.
  3. You can opt for a full refund of the ticket/s and/or travel value (this option will be actioned within 30 days of your request and will be refunded onto the credit/debit card that the order was originally paid with. If it was paid for with cash, we will contact the customer to make alternative arrangements.)

You can make your selection from now and must email tickets@leedsrugby.com with your option prior to 5pm on Friday 31st July 2020. You do not need to return match tickets or travel tickets and if you do not respond by the deadline, we will automatically apply option 1 to your order.

The email must include the following: –

  • Lead Purchaser Name
  • Address (including postcode)
  • Customer Number (if known)
  • Contact telephone number
  • Match or matches you have purchased tickets for 
  • Payment reference/s (stated on payment confirmation email)
  • Option you would like (please state option number)

If you have requests for more than one home or away fixture you can include all requests in one email. After the deadline of 5pm on Friday 31st July 2020, no amendments can be made to your selection.

Terms and Conditions apply to all options – these can be found at tickets.therhinos.co.uk