DFP – Head Script

Leeds Rhinos

2017 Super League Champions

Help us make sure you have the best matchday experience possible

12th July 2018 | 12:09 pm

By Phil Daly

We would like to remind our fans about the Fans Phone. This was introduced by Leeds Rhinos nearly 10 years ago and subsequently adopted by many sports stadia and events venues around the globe.

WP – In Article MPU

We would like to remind our fans about the Fans Phone. This was introduced by Leeds Rhinos nearly 10 years ago and subsequently adopted by many sports stadia and events venues around the globe.

The objective of the Fans Phone is to provide a text service for all fans within Emerald Headingley Stadium to be able to link directly to our match day control room and notify them of any inappropriate behaviour from fellow supporters.  This includes:

  • Foul and Abusive language
  • Racism
  • Threatening behaviour to fellow fans or staff
  • Under age or Irresponsible drinking
  • General anti-social behaviour
  • General issues during your Match Day Experience

The text line number is 07500 312 832 and texts are charged at standard network rate. You must provide as much detail as possible about what is going and your location to allow our stewards to monitor the situation and act where necessary.

The Fans Phone allow you to report any issues anonymously and to ensure our fans don’t feel in danger by visibly reporting issues to stewards. Please report issues on match day as it is difficult to manage matters after the event. We understand that it can be intimidating to confront someone whose behaviour you deem is unacceptable and our stewards are there to do that for you.

When you report on the Fans Phone, the person who is creating the issue has no idea that you are texting us, you could just as easily be looking at tweets or texting a friend so please help us to help you. Please however, only use the Fans Phone for real concerns; texts which give untrue or irrelevant information do not help anyone to make things right.

SOUTH STAND REMINDER

Supporters with tickets for the South Stand are reminded of the successful procedures that have been in place for our last two home games. The central area vomitory will be shut down approximately 15-20 minutes (or as instructed by our Ground Safety Officer) prior to kick off and any fans who do not arrive prior to then will be re-directed to the end of the stand to enter the terrace and take position in the available space. To control the movement of fans to these high density areas, we have re-introduced the process of shutting down that central vomitory entry point as per the old South Stand set up, when we deem the area is getting busy. Any fans who have been positioned in this central area prior to the shutdown and wish to leave to use the toilets or go to the food or drink concessions, will receive a pass out ticket to allow them back into the central area.

We have introduced additional stewards into the area to manage the crowds and ensure all yellow areas are kept clear. Any fans who choose not to comply will be ejected as per the ground regulations which, as a fan, you adhere to upon purchasing a season membership or match ticket. These can be found online https://www.therhinos.co.uk/tickets/ground-regulations/.

The safety of our fans is paramount to the club and we do not wish to compromise fan experience. If you have an issue on match day it is always best to flag this up at the time and if you don’t feel your feedback has been dealt with then the Customer Experience team are always in the ticket office on match day to help our supporters. It always helps us to help you if we can deal with a matter at the time.

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