DFP – Head Script

Leeds Rhinos

2017 Super League Champions

Fans update regarding new South Stand terrace

14th June 2018 | 4:28 pm

By Phil Daly

For our last home game against Huddersfield Giants, an extra 1,000 positions were made available in the new South Stand terrace for supporters, bringing the current total capacity in the stand to 3,000.

WP – In Article MPU

For our last home game against Huddersfield Giants, an extra 1,000 positions were made available in the new South Stand terrace for supporters, bringing the current total capacity in the stand to 3,000.

These capacities are independently set and the club then works to these capacities. The external safety advisory group who grant our safety certificate and operate in line with the official terrace requirements monitor the terrace and the figure is based on various calculations based on how people use terrace areas.

We can only sell to that number however because we are aware of the fan base and how fans like to watch the Rhinos, we actually cap off our sales below the capacity to allow extra room for supporters.

Historically, this has always been a challenge as the majority of fans naturally want to make their way to the most central location of the terrace.

The stand did not reach its capacity for Friday’s game and we stopped selling tickets for the South Stand on Thursday evening. However we are aware that the central area became very congested with a high density of fans who had tickets for this match in the South Stand Terrace. We are aware that the main influx of fans turned up at approximately 15-20 minutes prior to kick off, therefore the central area vomitory will, going forward, be shut down approximately 15-20 minutes (or as instructed by our Ground Safety Officer) prior to kick off and any fans who do not arrive prior to then will be re-directed to the end of the stand to enter the terrace and take position in the available space – at the match on Friday there was plenty of space towards the South East corner of the stand however, a lot of fans moved towards the middle for a better viewing point. To control the movement of fans to these high density areas, we will re-introduce the process of shutting down that central vomitory entry point as per the old South Stand set up, when we deem the area is getting busy. Any fans who have been positioned in this central area prior to the shutdown and wish to leave to use the toilets or go to the food or drink concessions, will receive a pass out ticket to allow them back into the central area.

When we have looked at the data from last week, the fans who entered the stadium who actually held South Stand Season Membership cards and match tickets was lower than the actual number that was sold, i.e. we had members and match ticket purchasers who chose not to attend the match.

We will be introducing additional stewards into the area to manage the crowds and ensure all yellow areas are kept clear. Any fans who choose not to comply will be ejected as per the ground regulations which, as a fan, you adhere to upon purchasing a season membership or match ticket. These can be found online https://www.therhinos.co.uk/tickets/ground-regulations/.

The safety of our fans is paramount to the club and we do not wish to compromise fan experience however we can understand some of our fans were upset by their experience at the match on Friday evening. We wish to assure fans that we have very strict evacuation procedures in place which will be followed should the need arise.

If you have an issue on match day it is always best to flag this up at the time and if you don’t feel your feedback has been dealt with then the Customer Experience team are always in the ticket office on match day to help our supporters. It always helps us to help you if we can deal with a matter at the time.

In addition to this, we have the fans phone which you can text on match day – the number is 07500 312 832. The text is charged at standard network rate and goes straight to our control room. They will then monitor the area and manage the issue that is occurring.

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