DFP – Head Script

Essential information for fans for the new season at Emerald Headingley

3rd March 2018 | 3:38 pm

By Phil Daly

This Thursday, we will play our first game at Emerald Headingley Stadium this season and there are a number of changes for fans to be aware of to help themselves to enjoy the experience as much as possible.

WP – In Article MPU

This Thursday, we will play our first game at Emerald Headingley Stadium this season and there are a number of changes for fans to be aware of to help themselves to enjoy the experience as much as possible.

We take on Hull FC on Thursday, kick off 7.45pm and the new South and North Stands for 2018 will be open for those fans lucky enough to have a ticket for these areas. However, can all fans please read the notes below so you are aware of changes to our matchday routine and routes into your normal positions in the stadium.

Turnstile Information

We are recommending all fans are aiming to be in their seats / standing positions at the latest 15 minutes prior to kick off. Due to the restricted access routes around the stadium, fans maybe stopped from accessing their seating / standing positions to allow access for players and officials. This might mean missing kick off! We ask that you respect our staff if they stop you from accessing your position – there will be a requirement to allow Players / Officials on that route.

  • Please note all evening matches will now kick off at 7.45pm.
  • Turnstiles will open on match day 2 hours and 15 mins (Friday) and 2 ½ hours (Sunday/Monday) prior to kick off: –
    • 5.30pm – Friday matches
    • 12.30pm – Sunday/Monday matches

Although your memberships cards / match tickets will allow access through either turnstiles we are recommending you go to the following turnstiles depending on which area of the ground you are in:

  • St Michaels Lane Turnstiles are open for access for the following:
    • South Stand Season Members
    • Carnegie Terrace Season Members / Supporter Members / Match Ticket purchasers
    • Carnegie Stand Seat Season Members / Supporter Members / Match Ticket purchasers
    • North Stand Season Members (sections F, G and H)
  • Kirkstall Lane Turnstiles are open for access for the following:
    • West Terrace Season Members / Supporter Members / Match Ticket purchasers
    • North Stand Season Members (sections A, B, C, D and E)
  • Corporate Gate (St Michaels Lane)
    • All Corporate guests (Carnegie Stand and North Stand)

If you happen to come in on a different turnstile to the one we recommend then don’t worry – you will either need to head round under the Cricket East Stand OR if it is not busy you can come across to other side of the stadium in front the Temporary North Stand. There is no longer access around the back of the North Stand around the cricket pitch perimeter.

Match Day Bag Checks

  • Match Day bag checks will take place on match day either prior to entering or just on the inside of the turnstiles.
  • If you are bringing a bag to the game is must be no bigger than an A4 piece of paper.

Pushchairs

  • Pushchairs are not allowed to be brought into the stadium.

Stools / Crates / Fold up chairs for use in the Terraces

  • Please be aware that we are no longer allowing stools / crates / fold up chairs on the terraces.

Ticket Office (sales and collections) and Retail Store

  • The Ticket Office front counter on St Michaels Lane will open 4 hours prior to kick off for ticket sales, match day collections and enquiries.
  • The Retail Store will close to the public for ticket sales, match day collections and enquiries 4 hours prior to kick off.
  • If a match is played on a Saturday, Sunday or Monday, then the Ticket Office will open 4 hours prior to kick off and the Retail Store will open when the stadium opens.

Car Parking

  • Car Parking is not available at the stadium
  • Disabled supporters must contact the club in advance of the match and if there are any positions available they will be provided or they will be put onto a waiting list.
  • If fans are parking in the areas surrounding the stadium, please be reminded to respect our local neighbours, to park safely and appropriately and to ensure you return to your vehicles quietly after the match and do not drop any litter.
  • We recommend all fans where possible endeavour to utilise public transport to attend matches at the stadium.

Toilets

  • Carnegie Stand Upper Concourse which has 2 accessible toilets.
  • Carnegie Stand ground floor which has 2 accessible toilets.
  • 7 temporary toilets for South Stand fans along the Carnegie Stand fence line behind the Carnegie Stand.
  • Underneath the Cricket West Stand (White Rose Stand) which has 2 accessible toilets.

Food / Bar Concessions

  • Carnegie Café Bar (situated underneath the Carnegie Stand)
  • Carnegie Stand Bar (situated on the South East Corner of the Carnegie Stand)
  • Food and Bar Concessions outside the Rugby Offices, next door to the Pavilion and outside the Headingley Lodge (St Michaels Lane turnstiles side)
  • Food and Bar Concessions underneath the Cricket West Stand (Kirkstall Lane turnstiles side)
  • PRE-MATCH ONLY – Long Bar will be a public bar for fans serving food and drink. This is situated next to the Headingley Lodge in the Cricket East Stand.

Long Bar – Post Match Member’s Only Bar

  • If fans wish to go into the Long Bar which is the post-match player’s lounge after the game, they can purchase passes for the post-match Long Bar for £5 per pass from the Ticket Office.

Matchday Programmes

  • Programmes are £3 and sellers will be all around the ground – cash payments only.
  • If you don’t have any cash and wish to pay by credit / debit card they will be available in the ticket office and club shop. Cash is also accepted here.

First Aid

  • First aid facilities for fans are in the Cricket East Stand First Aid Room and on the ground floor of Tryzone at the North West Corner.

Cash Machine

  • There is a cash machine is situated outside the Ticket Office on the outside of the ground on St Michaels Lane. If you wish to use the cash machine, then please head to the Ticket Office transfer windows on the inside of the ground and the Customer Experience Team will help you.
  • There is a small charge for taking money out of the cash machine.

Smoking

  • Smoking including electronic cigarettes is not permitted in the stadium viewing areas. There are designated areas for fans to smoke in. These are situated in the following places:
    • Smoking shelter at the top of Car Park A
    • Next to the Retail Store at the turnstiles
    • Next to the Kirkstall Lane turnstiles

If you are smoking next to the turnstiles, then please respect fans coming into the ground – do not stand right next to the entrance.

On site betting

  • There are no on-site betting stations.

Fan’s Phone

  • To help you keep the club informed of anti-social behaviour there is the Fans Phone that allows you to discreetly and anonymously text (charged at standard network rate) from the stand directly to the Control Room to let us know of any problems.
  • The Fan’s Phone number is 07500 312 832.
  • You can also use this number to inform us of any issues around the ground e.g. blocked toilets, broken locks etc.

STAND SPECIFIC DETAIL FOR SEASON MEMBERS / MATCH TICKET PURCHASERS:

South Stand Season Members

  • The 2000 standing positions in the terrace and are situated at the east end of the terrace.
  • Access is recommended via the St Michaels Lane Turnstiles.
  • Once in the stadium, South Standers must go round the back of the Carnegie Stand and access the South Sand via the South East corner.
  • The stand is not undercover
  • There are no bar/food concessions in the stand
  • Temporary toilet facilities are situated along the fence line behind the Carnegie Stand. There is also access to toilets on the ground floor of the Carnegie Stand which are accessible via the door at the South end of the stand.
  • Food / Bar concessions for use by fans in this stand are either the Carnegie Café Bar, Carnegie Stand bar on the corner, the bar / food concessions outside the Rugby Offices or the Long Bar (pre-match only).
  • Access to the South Stand is either with a South Stand Silver or Gold Season Members card.
  • Tickets will not be available to purchase for this stand during the 2018 season.
  • All cards and tickets will be checked upon entry into the South Stand Terrace.

Carnegie Terrace Season Members / Match Ticket purchasers

  • Access is recommended via the St Michaels Lane Turnstiles.
  • Food / Bar concessions for use by fans in this stand are either the Carnegie Café Bar, Carnegie Stand bar on the corner, the bar / food concessions outside the Rugby Offices or the Long Bar (pre-match only).
  • Toilet facilities are situated on the ground floor of the Carnegie Stand which are accessible via the door at the South end of the stand.
  • Access to the Carnegie Terrace is either with a Carnegie Terrace Silver or Gold Season Members card, a Rhinos Supporter Membership Card or a match ticket.
  • There will be no cash turnstiles on match day to gain access to the Carnegie Terrace.
  • If there are any tickets available on match day in the Carnegie Terrace, they must be purchased in the Ticket Office prior to entering the stadium.
  • All cards and tickets will be checked upon entry into the Carnegie Terrace.

West Terrace Season Members / Match Ticket purchasers

  • This stand is not undercover.
  • Access is recommended via the Kirkstall Lane Turnstiles.
  • Food / Bar concessions for use by fans in this stand are situated under the Cricket West Stand on the walkway route from the Kirkstall Lane Turnstiles to the stadium bowl or the Long Bar (pre-match only).
  • Toilet facilities are situated underneath the Cricket West Stand on the walkway route from the Kirkstall Lane Turnstiles to the North West corner of the stadium.
  • Access to the West Terrace is either with a West Terrace Silver or Gold Season Members card, a Rhinos Supporter Membership Card or a match ticket.
  • Cash turnstile access on match day will be for the West Terrace only and tickets will be issued on entry.
  • All cards and tickets will be checked upon entry into the West Terrace.

Carnegie Stand Season Members / Match Ticket purchasers

  • Access is recommended via the St Michaels Lane Turnstiles.
  • Food / Bar concessions for use by fans in this stand are either the Carnegie Stand upper concourse, Carnegie Café Bar, Carnegie Stand bar on the corner, the bar / food concessions outside the Rugby Offices or the Long Bar (pre-match only).
  • Toilet facilities are situated on the ground floor of the Carnegie Stand which are accessible via the door at the South end of the stand or on the Carnegie Stand Upper concourse.
  • Access to the Carnegie Stand seats is either with a Carnegie Stand Seated Silver or Gold Season Members card, a Rhinos Supporter Membership Card (with proof of seat information) or a match ticket.
  • All cards and tickets will be checked upon entry to the stairwell into the Carnegie Stand. Fans must sit in seat stated on their card/ticket.
  • If there are any tickets available on match day in the Carnegie Stand Seats, they must be purchased in the Ticket Office prior to entering the stadium.

North Stand Season Members

  • Access for fans in Blocks F, G and H is recommended via the St Michaels Lane Turnstiles. Access to these blocks is recommended via the North East corner of the stadium.
  • Access for fans in Blocks A, B, C, D and E is recommended via the Kirkstall Lane Turnstiles. Access to these blocks is recommended via the North West corner of the stadium.
  • The front three rows of this stand are not undercover.
  • Food / Bar concessions for use by fans in this stand on the North East corner of the stadium are either the Carnegie Café Bar, Carnegie Stand bar on the corner, the bar / food concessions outside the Rugby Offices or the Long Bar (pre-match only).
  • Recommended toilet facilities for use by fans in this stand on the North East corner of the stadium are situated on the ground floor of the Carnegie Stand which are accessible via the door at the South end of the stand.
  • Food / Bar concessions for use by fans in this stand on the North West corner of the stadium are situated under the Cricket West Stand on the walkway route from the Kirkstall Lane Turnstiles to the stadium bowl or the Long Bar (pre-match only).
  • Recommended toilet facilities for use by fans in this stand on the North West corner of the stadium are situated underneath the Cricket West Stand on the walkway route from the Kirkstall Lane Turnstiles to the North West corner of the stadium.
  • Only North Stand Season Members have access to this stand using North Stand Season Member Silver or Gold Cards or a match ticket.
  • Tickets will not be available to purchase for this stand during the 2018 season unless informed in pre-match briefing. If they are it will be purchase directly from the ticket office only.
  • All cards and tickets must be checked upon entry to the North Stand. Fans must sit in seat stated on their ticket.

Carnegie Terrace / Carnegie Stand Upper Accessible viewing areas and Wheelchair platform Season Members

  • Access for all wheelchair users to enter the stadium is recommended via Gate B on St Michaels Lane as to access the wheelchair areas (Carnegie Terrace, the wheelchair platform and Carnegie Stand Seats) are only accessible via the North East corner or via the Carnegie Stand lift (Upper only).
  • If wheelchair users access the stadium via Gate G at the Kirkstall Lane Turnstiles then access round to the St Michaels Lane side of the stadium is underneath the cricket pavilion concourse. This is the only route which is accessible.
  • The wheelchair platform and Carnegie Terrace wheelchair areas are not undercover.
  • Food / Bar concessions for use by fans in this stand are either the Carnegie Café Bar, Carnegie Stand bar on the corner, the bar / food concessions outside the Rugby Offices or the Long Bar (pre-match only). If fans are situated in the Carnegie Stand Upper tier, they also have access to the Carnegie Stand upper concourse.
  • We recommend all disabled fans bring their own radar key however stand supervisors will have radar keys to access the toilets.
  • Accessible toilets are available in the Carnegie Stand ground floor, Carnegie Stand Concourse and underneath the Cricket West Stand.
  • Wheelchair spaces are allocated in advance of matches and therefore there is no availability on match day. To pre-arrange a space or for more information, fans must contact megan.farrell@leedsrugby.com or call 0113 2033238.
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