The ticket office staff have been learning some new skills
The staff in the Leeds Rugby ticket office have undertaken an introductory course in sign language to help them assist customers who have hearing difficulties.
All the staff undertook the course when they learnt simple phrases that are often needed when dealing with customers in the ticket office.
Commenting on the training, Ticket Sales Manager Sian Jones said, "We were very grateful to Julie Cropper for coming in and teaching us the sign language. For Rhinos games we already offer headsets for supporters who have difficulty with their vision so they can listen to live match commentary and when we built the Carnegie Stand we more than tripled our allocation for disabled supporters. We are always looking at areas where we might be able to improve our service to all sections of our supporter base and have constant dialogue with our disabled supporters to try and resolve any issues that may arise.
"The ticket sales staff really enjoyed the experience and were great in learning all the new phrases. Hopefully we will be able to put what we have learnt into practise and it will help us communicate even better with our fans," added Jones.
Some of the phrases that the ticket office learnt were:
Would you like a seat or standing ticket?
How many tickets would you like?
Please and thank you
Phrases for numbers and money
Adam Cuthbertson has revealed that the team were joined by a special guest after the win over Hull KR when Rhinos fan Courtney Turner joined the players for the team song. Adam met Courtney when the team went on their traditional hospital visit at Christmas and has stayed in touch with her and her family, who are all passionate Rhinos fans.
Leeds Rhinos return to action at Headingley Carnegie on Thursday 11th June, kick off 8pm, when Castleford Tigers are the visitors at Headingley Carnegie Stadium for our special #TRIThursday game. Enjoy a great night out and eat free with our special offer for this game!