The ticket office staff have been learning some new skills
The staff in the Leeds Rugby ticket office have undertaken an introductory course in sign language to help them assist customers who have hearing difficulties.
All the staff undertook the course when they learnt simple phrases that are often needed when dealing with customers in the ticket office.
Commenting on the training, Ticket Sales Manager Sian Jones said, "We were very grateful to Julie Cropper for coming in and teaching us the sign language. For Rhinos games we already offer headsets for supporters who have difficulty with their vision so they can listen to live match commentary and when we built the Carnegie Stand we more than tripled our allocation for disabled supporters. We are always looking at areas where we might be able to improve our service to all sections of our supporter base and have constant dialogue with our disabled supporters to try and resolve any issues that may arise.
"The ticket sales staff really enjoyed the experience and were great in learning all the new phrases. Hopefully we will be able to put what we have learnt into practise and it will help us communicate even better with our fans," added Jones.
Some of the phrases that the ticket office learnt were:
Would you like a seat or standing ticket?
How many tickets would you like?
Please and thank you
Phrases for numbers and money
If you can't make it to Wembley this Saturday, make sure you don't miss out on all the excitement and watch the game with fellow Rhinos fans right here in Leeds. Here we have a list of our ambassador pubs and bars who will definitely be showing the game with some having special offers for the day.
Thank you to all our fans who are travelling with Rhinos Official Travel down to Wembley on Saturday 29th August for the Ladbrokes Challenge Cup Final. Please ensure you arrive ahead of the official 7.30am departure time on Saturday morning - it will be extremely busy as we have lots of fans travelling with us!