The ticket office staff have been learning some new skills
The staff in the Leeds Rugby ticket office have undertaken an introductory course in sign language to help them assist customers who have hearing difficulties.
All the staff undertook the course when they learnt simple phrases that are often needed when dealing with customers in the ticket office.
Commenting on the training, Ticket Sales Manager Sian Jones said, "We were very grateful to Julie Cropper for coming in and teaching us the sign language. For Rhinos games we already offer headsets for supporters who have difficulty with their vision so they can listen to live match commentary and when we built the Carnegie Stand we more than tripled our allocation for disabled supporters. We are always looking at areas where we might be able to improve our service to all sections of our supporter base and have constant dialogue with our disabled supporters to try and resolve any issues that may arise.
"The ticket sales staff really enjoyed the experience and were great in learning all the new phrases. Hopefully we will be able to put what we have learnt into practise and it will help us communicate even better with our fans," added Jones.
Some of the phrases that the ticket office learnt were:
Would you like a seat or standing ticket?
How many tickets would you like?
Please and thank you
Phrases for numbers and money
Papua New Guinea Head Coach Adrian Lam was at Headingley Carnegie on Monday night to watch the Rhinos clash with St Helens as he checked out the venue where the Kumuls will take on World Champions New Zealand on Friday 8th November. Make sure you are there to see this exciting clash by visiting www.rlwc2013.com to book your ticket
We received a lovely email this morning from the dad of a family who attended the St Helens game on Monday night that we would like to share with you because it shows the unique atmosphere you help create here on match nights at Headingley Carnegie.