The ticket office staff have been learning some new skills
The staff in the Leeds Rugby ticket office have undertaken an introductory course in sign language to help them assist customers who have hearing difficulties.
All the staff undertook the course when they learnt simple phrases that are often needed when dealing with customers in the ticket office.
Commenting on the training, Ticket Sales Manager Sian Jones said, "We were very grateful to Julie Cropper for coming in and teaching us the sign language. For Rhinos games we already offer headsets for supporters who have difficulty with their vision so they can listen to live match commentary and when we built the Carnegie Stand we more than tripled our allocation for disabled supporters. We are always looking at areas where we might be able to improve our service to all sections of our supporter base and have constant dialogue with our disabled supporters to try and resolve any issues that may arise.
"The ticket sales staff really enjoyed the experience and were great in learning all the new phrases. Hopefully we will be able to put what we have learnt into practise and it will help us communicate even better with our fans," added Jones.
Some of the phrases that the ticket office learnt were:
Would you like a seat or standing ticket?
How many tickets would you like?
Please and thank you
Phrases for numbers and money
Leeds Rhinos are offering half price coach travel to the Ladbroke's Challenge Cup Semi Final for only £7.50 (normally £15)* plus we are planning to have departure points around the city to enable you to get to the big game on Friday 31st July and support the team.
Leeds Rhinos have now announced their ticket information for the Ladbroke's Challenge Cup Semi Final when they face St Helens at Halliwell Jones Stadium (Warrington Wolves) on Friday 31st July kick off 8pm.