The ticket office staff have been learning some new skills
The staff in the Leeds Rugby ticket office have undertaken an introductory course in sign language to help them assist customers who have hearing difficulties.
All the staff undertook the course when they learnt simple phrases that are often needed when dealing with customers in the ticket office.
Commenting on the training, Ticket Sales Manager Sian Jones said, "We were very grateful to Julie Cropper for coming in and teaching us the sign language. For Rhinos games we already offer headsets for supporters who have difficulty with their vision so they can listen to live match commentary and when we built the Carnegie Stand we more than tripled our allocation for disabled supporters. We are always looking at areas where we might be able to improve our service to all sections of our supporter base and have constant dialogue with our disabled supporters to try and resolve any issues that may arise.
"The ticket sales staff really enjoyed the experience and were great in learning all the new phrases. Hopefully we will be able to put what we have learnt into practise and it will help us communicate even better with our fans," added Jones.
Some of the phrases that the ticket office learnt were:
Would you like a seat or standing ticket?
How many tickets would you like?
Please and thank you
Phrases for numbers and money
Following news that Kevin Sinfield will leave the Rhinos this November to join Yorkshire Carnegie, the Leeds skipper has said that he believes the club is in safe hands with a new generation of young stars emerging this season.
Leeds Rhinos Head Coach Brian McDermott says the club are fully focused on the task ahead despite the announcements in the last week that Jamie Peacock and Kevin Sinfield will both leave the Rhinos this winter.
Following today's announcement regarding Kevin Sinfield and his plans to leave the Rhinos at the end of the 2015 season, Chief Executive Gary Hetherington has praised the captain's contribution to the club.
Kevin Sinfield MBE, Leeds Rhinos greatest ever captain, will leave the club at the end of the 2015 season to finish his career playing Rugby Union with sister club Yorkshire Carnegie having agreed an 18 month contract with Bryan Redpath's side.