Fan's Guide

Telephone & Email

Main Club Number:	0844 248 6651
Fax:	0844 248 6652
Email:	info@leedsrugby.com
Ticket Hotline:	0871 423 1315
Retail:	0113 203 3228
Corporate, Hospitality & Advertising:	0113 203 3222
Marketing Separtment:	0113 203 3280
Finance Department:	0113 203 3255
Media & PR:	0113 203 3281
Community:	0113 309 9186

Ticket Information

When is the Ticket Sales Office open for business?

Monday-Friday	9am-5pm
Monday	9am-20 minutes after final whistle
Saturday	9am-12pm
Sunday / Bank Holidays	Closed (unless it is also a matchday in which case it is as below)
Sunday/ (Home Matchdays)	2 hours prior to kick off and 20 mins after final whistle

Ticket Orders

Orders can be taken in person or on the telephone between these hours. Please have your customer number ready before you commence your transaction.

· By Telephone on 0871 423 1315

· In person in the Ticket Sales Office

· Online by Clicking Here

Tickets purchased online will be processed the following working day. Tickets will be posted out unless ID is required (you will be notified by email if this is the case) or if it is less than 72 hours before the fixture, these will then be placed in collections in the ticket sales office. If your order is for more than 10 tickets we would recommend you collect the tickets in person.

Collections

Any tickets placed in collections will be available from the Leeds Rugby Ticket Office. When collecting your tickets you will need to confirm the name the tickets were booked in and the booking address. Also if ID has been requested you will need to evidence this.

Busy Periods

At peak times such as Season Ticket Renewals and Cup Match sales every effort will be made to resume normal service but customers may experience longer waiting times. Every effort is made to keep this to a minimum. Customers who visit the Ticket Office in person will be given priority.

Payment

Tickets can be purchased by cash (please do not post), credit or debit card (excluding American Express and Visa Electron), cheque (with card details on reverse) and with Leeds Rugby Gift Vouchers. Tickets cannot be reserved without payment.

**Please note there is a £1.50 booking fee to be added to all orders, this is only exempt when paying with cash or cheque in the ticket office, bronze members will not be charged a booking fee when purchasing their OWN match tickets.

Season Tickets

Season Ticket Holders have access to all Engage Super League fixtures in their designated area of the ground. All additional benefits and terms and conditions are detailed on documentation received with the season ticket.

Concessions

Concessions offered by Leeds Rugby are for juniors (persons 15 years of age or under), Senior Citizens (persons 65 years of age or over), Students and Disabled customers. To receive a concession price, the customer must show appropriate proof (i.e. valid Passport, Drivers Licence and/or Student card or Blue Badge)

Young Supporters

Children under 5 years of age are required to have a valid seating ticket, although they are welcome to sit on a parent's knee throughout the game. A transfer is required and can be purchased for between £3 and £5 although this varies dependent on match type (please ring before the match if unsure). It is free to stand on the terrace.Away Team SupportersAn allocation of terracing is provided for away supporters. These are sent to the club one month before the fixture. Leeds Rugby Ltd does not charge away clubs a premium price; they are charged the same as home supporters.

Away Match Tickets

The club will request tickets for away fixtures two months before the match, but clubs are not obliged to send them within a dictated time period. Where Junior Swap tickets are available we always advise customers exchange them in advance of travelling. If a game becomes a sell out vouchers will not be accepted for entry.

Travel to Away Matches

Leeds Rugby offers travel to most of its away fixtures. Please contact the Ticket Office on 0871 423 1315 for further details.

Refunds

In the event that you cannot make a fixture a match exchange can be arranged upon return of the tickets prior to match day. If this is not possible they must be sent with a letter to the Head of Customer Experience, Sian Jones who will grant a match exchange at her discretion.

Re-arrangement

For home Engage Super League matches, if the customer cannot attend the match at the new time they will be eligible for a match exchange upon return of the tickets (not applicable for Season Ticket Holders). For Cup matches, if the customer can not attend the match at the new time they will be eligible for a refund or a match exchange upon return of the tickets prior to the match.

Abandonment

For home Engage Super League matches, if the match is called off after kick off the customer's ticket will be valid for the re-arranged game. For Cup matches, if the game is called off after kick off no refunds or exchanges will be available.

Complaints and Feedback

Please address your feedback to Sian Jones, all complaints will be dealt with or passed to the relevant person within a maximum of 48 hours. All feedback both positive and negative is greatly received; we welcome your opinions and suggestions.

Please address all mail to:

Sian Jones
Head of Customer Experience
Headingley Carnegie Stadium
St Michaels Lane
Leeds
LS6 3BR
sian.jones@leedsrugby.com

Disabled Supporters

Leeds Rugby Ltd and its partners fully support the principle of equal opportunities, oppose all forms of unlawful or unfair discrimination on the grounds of disability and will strive to comply with both the provisions and spirit of the Disability Discriminations Act.

We offer all our Disabled Supporters a concessionary priced ticket (upon valid proof of disability). If Disabled fans require assistance at a match we will offer an additional ticket for a Helper free of charge (please see Ticket Information for further details).

The ground has several designated areas for its supporters who require a wheelchair. There is availability in the South Stand, Carnegie Stand upper and lower (please see Ticket Information).

The ground has good facilities for its Disabled Supporters with six toilets; these are located in the Carnegie Café bar, Carnegie Upper tier, South Stand and the Main Pavilion. Also for supporters who are wheelchair users there is a lift which allows access to the upper tier of the Carnegie Stand. For our visually impaired fans there are wireless headsets which receive the local hospital radio signal for most home fixtures. These are available upon request from the main pavilion.

There is an allocation of disabled parking spaces (see Car Parking) and 20 wireless audio units available for each match. It is advisable to book 7 days prior to the match to avoid disappointment. Please contact Steph Kinghorn on 0113 2033 270 or email steph.wright@leedsrugby.com

Travelling to Headingley Carnegie Stadium

We hope you arrive with as much ease and comfort, and as little traffic and hassle as possible. Please try to arrive early to avoid the traffic and have a longer and even more enjoyable matchday experience.

By Car

Take M621 - Leave at junction 2, signposted Headingley Carnegie Stadium. Follow the A643 (A58) Wetherby road - at the next roundabout take the City Centre / Wetherby A58 exit. Almost immediately, bear left to Ilkley (A65) and the airport. At the lights (TGI Friday is on the left), turn left into Kirkstall Road A65. Go straight on for about .75 mile. There is a sign at the traffic lights showing "Headingley 1.5 miles." Stay in the right-hand lane. Turn right and go up the hill to another set of traffic lights at the crossroads. Carry straight on up Cardigan Road (Co-op is on the left). After the pedestrian lights and bus stop turn left into St Michael's Lane, signposted Headingley Stadium. The Ground is on your right-hand side.

By Train

The nearest train stations are Burley Park and Headingley which are both within walking distance of the ground (5 minutes Approx) (please see Stadium Map). Trains run regularly from Leeds train station (every 20 minutes Approx).

By Bus
The following busses go near the ground: 1, 18, 19, 19A, 28, 56 and 97 (please see Stadium Map). Please visit www.firstgroup.com/leeds for up to date time-table information.

Car Parking

Car parking at Headingley Carnegie Stadium is very limited. There is an allocation of parking at Easy Space car park on Burley Road. These are available on a season basis only and current pass holders are given first refusal on renewing as with any season ticket. Customers wanting a season car park pass may be added to the waiting list and will be offered a space if they become available.

Disabled Car Parking

A limited number of disabled parking spaces are available in Car Park F. However restrictions do apply in the form of a waiting list which is rotated for each game. To join the waiting list please contact the Ticket Office on 0113 2033 270. Alternatively we would suggest Easy Space car parking (see above).

Taxis

Taxis have a pick up and drop off point outside the stadium near Gate B. Leeds Rugby Club recommends using Amber Taxis and there is a free phone option available within Headingley Experience reception area (near the Club Shop).

Bank Facilities

The ATM/ Cash Machine is located on St Michael's Lane outside of Leeds Rugby Ticket Office. Please note that on match days use of the bank facilities will only be able to be made before entry into the stadium (please see our re-entry policy).

Credit / Debit Card Usage

All major credit and debit cards are accepted at all of our food and beverage vendors however programme vendors accept cash only. Please note we do not accept American Express or Visa Electron anywhere in the ground.

Entry into Headingley Carnegie Stadium on Match Days

When you arrive at the stadium we want you to be able to get into the ground with as much ease and simplicity as possible so that you can get on with your matchday experience. Turnstiles are located around the perimeter of the stadium; please refer to your ticket as to where you should enter the stadium.

Entrance from the Cricket Ground

Please note the different entrances and gates at Headingley Carnegie Stadium by using the stadium map provided in this guide. Many of the entrances may primarily be used for cricketing match days and not rugby match days.

Admission

The Club Management reserves the right to refuse admission to, or eject from, the Ground:

• Any person dressed in a manner which is:

- Considered inappropriate, offensive or distasteful
- Considered dangerous either to their own safety or the safety of other spectators
- Considered an obstruction to the view of the spectators

· Any person who refuses to be searched by any servant or agent of the Club

· Any person attempting to gain admission to, or being found within, a section of the Ground designated for 'Members Only' without the appropriate authorisation may be ejected from the Ground

Prohibited Items

Fireworks, smoke canisters, knives, bottles, glasses, cans, flags, banners, poles and other similar articles or containers, which might be used as a weapon or missile, are not permitted within the Ground and maybe confiscated.
Any person found damaging or defacing property within the Stadium will be prosecuted.

Under 16

All young persons have a right to be safe and enjoy sport at Headingley Carnegie Stadium. Please ensure that children under 16 are accompanied by a responsible adult, only accompanied children will be allowed access to the South Stand specifically.

Re-entry Policy

Re-entry to the stadium is prohibited. Once you leave Headingley Carnegie Stadium on a match day, you may not re-enter.

Health and Safety

We want every supporter to enjoy their match day in the comfort of knowing that their health and safety is paramount to the club.

First Aid

First Aid Stations are located beside the Main Stand in the Leeds Rugby Learning Centre and at the Headingley Lodge near Gate B.

Ambulance

On Match days an Ambulance is located within the ground for emergencies only and is based near Gate B.

Safety Notice

The obstructing of gangways, access ways, exits and entrances, stairways and like places and standing in seated areas whilst play is in progress is strictly forbidden. All persons entering the ground are admitted only subject to their acceptance of the Ground Regulations. To see the Ground Regulations go to http://www.leedscarnegie.com/. The Stadium Management reserves the right for its servants and agents to remove from the ground any person who does not to comply with these Ground Regulations, the Rules and Regulations of the RFL, RFU and the Safety of Sports Grounds Acts 1975 or whose presence within the Ground is, or could, reasonably be construed as constituting a source of danger, nuisance or annoyance to any other person.

Photography

With the exception of persons authorised by the Club Management and Press Representatives holding official passes, the taking of photographs, cine photographs or video footage inside the ground is prohibited. The recording for Radio, Television, and internet or for private purposes whether for transmission or otherwise, is not permitted without special authorisation in writing by the Club management.

Evacuation Procedure

Supporters within the stadium must give special attention to any loudspeaker announcement and comply fully with any announcement. In the event of an emergency the P.A. system will instruct you accordingly and stewards will be on hand to provide further assistance.

Anti-Social Behaviour

It is an offence to use foul and abusive language, obscene chanting or racial abuse. Action will be taken against any individual(s) indulging in such acts. Unauthorised persons are strictly forbidden from entering upon the field of play, unless advised to do so in an emergency. Individuals entering upon the field of play without permission may be charged with aggravated trespass and will be banned from the ground.

If you see anti-social behaviour taking place, here is what you should do:

• If you feel it is safe to do so, please go to your nearest steward and report the incident, they are unable to deal with the specific incident but will contact their supervisor who can call upon extra resources who are trained to deal with trouble causers.
• If you feel it is not safe to contact a steward, please send a text message to our Fans Phone Text Line on 07500 312 832. Give as much detail as you can including your location, please be as specific as possible so we can pin point you and tell us what and who we are looking out for. Please note that any miss-use of this number to report false allegations or to send abusive or offensive texts will be passed on to the Police for full investigation.
• Don't be afraid to tell us about people who are tarnishing our clubs good name. We have plain clothed stewards who can go into the crowd to check out any reported incidents and if people are acting in an unacceptable way, they will be removed.
  Please help us tackle these people at the ground on the night of a game, it becomes much harder after the event to track these people down. Together we can be proud!

Food and Beverage Facilities

Headingley Carnegie Stadium offers a wide range of food and beverage facilities throughout the stadium to make sure that our fans are looked after, well fed and watered!

Public Bars

There are public bars situated around the ground which serve a range of hot and cold drinks along with snacks. If you are a corporate guest, the hospitality suites are situated in the Pavilion, or the Lewis Jones Suite in the Carnegie Stand or the Long Bar in the cricket East Stand. The public bars open at home games include the Sports Bar and Grandstand Bar in the Main Stand, the South Stand bar, the Carnegie Café Bar, whilst the Long Bar is open after the game.

All bars in the stadium use the CHECK 21 scheme to ensure alcohol is not served to minors. If you are lucky enough to look under 21 please bring valid ID to the ground with you. You may only purchase a maximum of 4 alcoholic beverages per person per transaction at all times. Payment for purchases can be made by cash or card. All major payment cards are accepted except for American Express and Visa Electron.

Public Bars (Guide)
- Grandstand bar
- Southstand bar (Guinness also available)
- Sports Bar (Guinness and pies also available)
- Café Bar (Guinness and hot food also available)

The post match players bar is the Long Room and passes are not required. On all Rugby Events the importation of alcohol is forbidden.

The Carnegie Café Bar

The Carnegie Café Bar is a stylish and modern facility situated in the Carnegie Stand. The Café Bar is open to members of the public from Monday to Friday from 8am to 4pm with access from St Michael's Lane. Customers can enjoy a range of hot and cold food freshly prepared on the day or simply wind down with a hot drink from the range of teas, coffees and hot chocolates on offer.

Toilets

Gentlemen, Ladies and Disabled toilets are located throughout the Main, Carnegie and South stands.

Smoking

Headingley Carnegie Stadium is a No Smoking Stadium and smoking is not permitted in any of the stands, walkways or staircases. Fans who wish to smoke must do so in the three designated areas situated adjacent to the club shop, by the Kirkstall Lane turnstiles and the South Stand car park. Please ask a steward if you need directing to these areas (Also please see Stadium Map).

Leeds Rugby Club Shop

Show your true colours! The Club Shops provide a wide selection of Leeds Rhinos and Leeds Carnegie merchandise. The on site Club Shop is located next to the Ticket Office, near Gate B. The City Centre store is located in the St John's Centre. All merchandise is available online and you can choose your delivery method, from Next Day Service to Royal Mail 1st Class. We pride ourselves on our service and dealing with your orders as quickly as possible. Remember to pre-register for new replica shirts for both Leeds Rhinos and Leeds Carnegie.

Opening Hours: Headingley Carnegie Stadium Shop

Monday-Friday	9am-5pm
Saturday	9am-4pm
Sunday / Bank Holidays	Closed (except on a matchday
Matchday (Fri & Sat)	9am to 20 minutes after the final whistle
Matchday (Sundays)	2 hours prior to kick off and 20 mins after final whistle
Telephone & Online	0871 423 1515 (option 3) / http://store.leedsrugby.com/

Programmes and Subscriptions

The matchday programme includes interviews with the team, posters, match reports, opposition reviews, stats, fixture list and club news. You can buy matchday programmes from vendors around the ground on the day of the game, in the club shop or online at our online store by clicking here. The programme is priced at £3 (please note that vendors accept cash only). If you wish to pre-order a programme you can do so online or by calling the Club Shop on 0871 423 1315 (option 3). We do offer a subscription on the matchday programme please visit the club shop or click here for further details.

Photos and Content

You can send pictures to be included in our fanzone or kidszone section of the programme by email to leanne.flynn@leedsrugby.com or by post to

Leanne Flynn
Leeds Rugby Club
Headingley Carnegie Stadium
Headingley
Leeds
LS6 3BR.

If you are sending in a picture please provide details of who is on the picture and where it has been taken.

Advertisements

If you are interested in advertising in the matchday programme please contact the Commercial Sales Department on 0113 203 3222.

Scoreboard and PA Announcements

We'll be happy to help you wish your friend or relative a Happy Birthday and make their day extra special!

Scoreboard Announcements

To arrange a birthday announcement or similar on the scoreboard at Headingley Carnegie Stadium please call Andrew Webster on 0113 203 3289 or email him at andrew.webster@leedsrugby.com with the date of the game you want the birthday message displayed at and the exact wording you require. Requests must be made by the Wednesday before the match.

PA Announcements

Unfortunately we cannot arrange for birthdays or similar to be announced over the public address system at the game. Only messages of vital importance will be considered for announcement over the PA System.

Lost Children

In the unfortunate event of losing a child, please report to the lost children point signposted near the Club Shop by the turnstiles at Gate B.

Lost Property

Please report / deliver all lost property to the nearest steward or member of security who will be able to help you. Lost property will be held at the main reception at Headingley Carnegie Stadium.

Ronnie the Rhino and Player Appearances

You can experience the Rhinos premier furry mascot outside of his natural habitat of Headingley Carnegie Stadium, and at your event! Contact Andrew Webster on 0113 2033289 or andrew.webster@leedsrugby.com for further information.

Player Appearances

Please put your request in writing to:

Jonny Wainhouse
Leeds Rugby Academy
Clarence Fields
Bridge Road
Kirkstall
Leeds
LS5 3BW
jonny.wainhouse@leedsrugby.com

Autographs

We are sure you can appreciate that we regularly get inundated with requests for autographs and therefore it is not possible to arrange for shirts or balls to be signed by players. One of the great aspects of Leeds Rugby however is that our players are very accessible on a match day to supporters and therefore are available to sign autographs.

Fan Mail

You can write to your favourite players, please address letters to Leeds Rugby Academy (please see contact information).

Ronnie the Rhino Appearances

Do you want to make your event even more special by having Leeds number one mascots on hand to meet and greet guests at your event or surprise someone very special? Ronnie the Rhino can be booked for private appearances including corporate evenings, private functions and adult parties / weddings as well as children's birthday parties.

To submit a Ronnie the Rhino request please contact Andrew Webster directly by email or post to andrew.webster@leedsrugby.com or via post to:

Andrew Webster
Leeds Rugby Club
Headingley Carnegie Stadium
Headingley
Leeds
LS6 3BR

Leeds Rugby Foundation

Leeds Rugby Foundation is Leeds Rugby's registered charity, Registered Charity No. 1112580. The Foundation was formed in 2006 to assist both Leeds Rhinos and Leeds Carnegie with the delivery of their sport, health and educational work with children and young people living in communities throughout Leeds and Yorkshire.

Leeds Rugby Foundation and Leeds Rugby Academy are based at Kirkstall Training Ground which is home to Leeds Rugby's youth development programme where raw talent is honed.

Leeds Rugby Club's Charity Policy

Every year Leeds Rhinos and Leeds Rugby Foundation receive hundreds of requests for shirts, balls, photographs, player autographs and player appearances for charitable purposes. Leeds Rugby Foundation, the charitable arm of Leeds Rugby, manages all applications for charity requests. Should you wish to make a request for your charity please complete an application form from the website and send this back to Reception@leedsrugby.com.

Child Mascot Enquiries

Make your child's dream of running out onto the hallowed Headingley Carnegie Stadium turf with their team come true!

Player Mascots

Children can lead the team out with the Rhinos captain on a Leeds matchday. Mascots are selected from members of our Junior members scheme Ronnie's Club. For further details on joining Ronnie's Club contact 0871 423 1315.

Ronnie's Mascot

Each home game we offer our young supporters the chance to run out onto the Headingley Carnegie turf with Ronnie Rhino in front of a packed Stadium.

As well as unforgettable memories, our young Ronnie the Rhino mascot will also receive a replica home shirt and if you aren't Season ticket holders the family can also come along to the game to watch their young one make their special entrance.

For further details on joining Ronnie's Club contact Andrew Webster on 0113 2033289 or email andrew.webster@leedsrugby.com

Headingley Experience

Headingley Experience offers first class facilities and caters for all types of events from private parties such as weddings, christenings and birthdays through to business functions including conferencing, networking events and business meetings. Many packages are available and Headingley Experience will have something to suit any budgets large or small!

A team of professionals will always be on hand to give advice and we pledge a friendly, professional, flexible and above all personal service allowing you the opportunity to personalise your own Headingley Experience. We offer:
A Variety of facilities to cater for large and small events and meetings
State of the art technology for computer / video projection
First Rate Cuisine and Fine Wines
Team of professionals offering expert advise and support for your event
Free car parking
On site lodge style accommodation at the Headingley Lodge
Accessible to Headingley's shops, bars and amenities
To view the full range of facilities offered by Headingley Experience please visithttp://www.headingleyexperience.co.uk/.

Corporate Packages

An array of corporate packages are available to make use of the spectacular venues within the ground as mentioned below (for full details please see http://www.headingleyexperienceco.uk/ ).

• Lewis Jones Suite
• Prime Time Premier Suite
• Executive Suite
• Legends Suite
• Taverners Suite
• Hospitality Boxes
• Hospitality Boxes are available for corporate entertaining or private parties of up to 14 guests. However we have limited availability for these facilities so for full information and prices please contact Lisa Crooks, Head of Commercial Sales on 0113 203 3267 or email lisa.crooks@leedsrugby.com.

Weddings

You could have the best day of your life, your wedding at the world famous Headingley Carnegie Stadium, our Pavilion has a civil license so that wedding services can take place here at the Stadium. We also offer a special Wedding Package either for services here or to host the reception on your special day. To book your package now for both matchday and non-matchday, or for further information contact Jacqui Page on 0113 203 3899 or email jacqui.page@sodexo.com

Headingley Lodge

Opened in September 2002, Headingley Lodge is housed in the new East Stand of the Cricket Ground and comprises of 36, four star rooms on the second and third floor of the East Stand. Boasting all the modern conveniences expected of a quality hotel, there is a lift to both floors and a choice of twin, double or family rooms, including access to two purposely designed rooms for our disabled customers. All of the rooms have their own private balcony which over look the Headingley Carnegie Test arena. Breakfast is available at our Carnegie Café Bar during the week, where many of the Rhinos and Carnegie players can be found on a morning.

Headingley Lodge is open 24 hours a day, seven days a week and has highly competitive rates. Free parking is available although this may be restricted on both Rugby and Cricket matchdays. Headingley Lodge is an ideal way to turn any matchday experience extra special or maybe ideal if you are using the corporate facilities in Headingley Experience for example Weddings and Parties etc.

Jobs at Leeds Rugby Club

Become part of the fantastic team we have here at Leeds Rugby Club! All applicants for work experience must send a CV and covering letter as to why they think they are suitable to the HR Manager:

Julie Callaghan
Headingley Carnegie Stadium,
St Michael's Lane
LS6 3BR

All of the latest job vacancies at Leeds Rugby are posted on the website and will sometimes appear in the Yorkshire Evening Post. If you wish to send in your CV please do so addressing it to the Human Resources Manager.

Alternatively you can email applications to julie.callaghan@leedsrugby.com.

Casual Matchday Work

Catering & Bar Work

Please contact Sarah Tate via email at sarah.tate@leedsrugby.com.

Stewarding

Please contact G4S Security directly at leeds.recruitment@uk.g4s.com.

Rhinos Match Night

On a Rhinos match night the Carnegie Café Bar is exclusively available for Gold Members

Hot meals will be served between

After the game there fans will be able to hear from one of the Rhinos players