Ticket Office

When is the Ticket Sales office open for business?

The Ticket Sales Office is open for business:

How can I order tickets?

By Telephone: You can call the ticket office during opening hours on 0871 423 1315 and and order your tickets over the phone. Tickets must be paid for as you order so make sure you have your payment details to hand.

In person in the Ticket Sales Office: Tickets can be purchased at the Leeds Rugby Ticket Office on St Michaels Lane during opening hours. You can pay by cash, card or cheque.

Online: Tickets purchased online will be processed the following working day. Tickets will be posted out unless ID is required (you will be notified by email if this is the case) or if it is less that 72 hours before the fixture, these will then be placed in collections in the ticket sales office. Click here to book online.

Peak Times

At peak times such as season ticket renewals and cup match sales every effort will be made to resume normal service but customers may experience longer waiting times. Every effort is made to keep this to a minimum. Customers who visit the Ticket Office in person will be given priority.

How Can I Pay?

Tickets can be purchased by cash (please do not post), credit or debit card (excluding AMEX and visa electron), cheque (with card details on reverse) and with Leeds Rugby gift vouchers. Tickets cannot be reserved without payment
Please note: there is a £1.50 booking fee on all orders, this is exempt from orders paid by cash or cheque

Are there any Concessions available?

Concessions offered by Leeds Rugby are:

Juniors: Persons 15 years of age and under (for Season Ticket holders this is broken down to under 12's and 12-15 categories based on age at the start of the Season)

Under 21s: Persons 20 years and under

Senior Citizens: Persons over 65 years of age

Students: Persons in education

Disabled: Persons registered disabled

To receive a concessionary price the customer must show appropriate proof. ID's accepted are as follows; passport, bus pass, driving licence, blue badge and student photo ID.

Senior Citizens

As of the 1st January 2008 the age for a Senior Citizen concession will be 65.

What facilities are there for Disabled Supporters?

Headingley Carnegie Stadium offers several areas for Disabled supporters within the ground. There are spaces available in the South Stand, Carnegie Stand and Carnegie Terrace for both ambulant and wheelchair bound supporters. There is an allocation of disabled parking spaces and 20 wireless audio units available for each match. It is advisable to book 7 days prior to the match to avoid disappointment. Please contact Steph Kinghorn on 0113 2033 271. Please note parking at the ground is very limited and unfortunately not guaranteed.

Is there any car parking available?

Car parking at Headingley Carnegie Stadium is very limited. There is an allocation of parking in Easy Space carpark on Burley Road. These are available on a season basis only and current pass holders are given first refusal on renewing as with any season ticket. Customers wanting a season carpark pass may be added to the waiting list and will be offered a space if they become available.

Where do away supporters stand?

An allocation of terracing is provided for away supporters in the Western Terrace. These are sent to the club one month before the fixture. Leeds Rugby Ltd does not charge away clubs a premium price; they are charged the same as the home supporters.

When will you have tickets for away fixtures?

All tickets from away clubs are put on sale within 3 days of the club receiving them. The club will request tickets for away fixtures 2 months before the match, but clubs are not obliged to send them within a dictated time period.

Do you provide travel to away fixtures?

Leeds Rugby offers travel to most of its away fixtures. 'Rhinos on the Road' offer coach travel to Leeds Rhinos away fixtures, for information and booking please contact the Ticket Office on 0871 423 1315.

What if I can't attend a match after I have purchased a ticket?

In the event that you cannot make a fixture a match exchange can be arranged upon return of the tickets prior to match day. If this is not possible they must be sent with a letter to the manager who will grant a match exchange at their discretion.

What if a match has to be re-arranged?

Occasionally a match may have to be rearranged usually due to factors outside the clubs control i.e. adverse weather conditions. In the event a match has to be moved we will make every effort to communicate with our fans via our website, local newspapers (timescales permitting) and teletext. If you cannot attend the rearranged fixture you would be able to apply for a match exchange. If it is a cup match you would be eligible for a match exchange or a refund on return of the ticket prior to the fixture. This is not applicable to season ticket holders.

Always check http://www.therhinos.co.uk/ for the most up to date information.

What if the game is called off once it has kicked off?

If it becomes clear that conditions are unsafe to play in the match may be called off after kick off. In this case the customer's ticket will be valid for the re-arranged game. For Cup Matches if the game is called off after kick off no refunds or exchanges will be available.

Who do I contact if I want to give feedback?

Complaints need to be received in the Ticket Sales office in writing (either by letter or email) to Sian Jones, Headingley Carnegie Stadium, St Michael's Lane, Headingley, Leeds, LS6 3BR or sian.jones@leedsrugby.com
All complaints will be dealt with or passed to the relevant person within a maximum of 3 working days.

Club Shop

When is the shop open?

Is the shop open on a matchday?

Yes, before the game and until 20 minutes after the game

Can I get a name printed on the back of my shirt?

Yes, the shop does provide a name printing service at the following costs:

£1 per letter, £5 for a single number, £6.50 for a double number

If I order online or over the phone when will my goods be delivered?

Orders should arrive within seven days of purchase.

Can we buy gift vouchers?

Yes the lowest price is £1 and the vouchers can also be used in the shop.

Can I buy match tickets in the shop?

No, tickets can only be bought from the ticket office or the website.

What is your refund policy?

Items bought from Headingley retail can be exchanged or refunded within 28 days with receipt and the tags still attached. Money will be refunded via the same method you paid for the item.

The Team

How do I book a player appearance?

Please put your request in writing to Nigel O'Flaherty Johnston, Leeds Rugby Academy, Clarence Fields, Bridge Road, Kirkstall, Leeds, LS5 3BW or nigel.johnston@leedsrugby.com.

How do I get autographs?

We are sure you can appreciate that we regularly get inundated with requests for autographs and therefore it is not possible to arrange for shirts or balls to be signed by players. One of the great aspects of Leeds Rugby however is that our players are very accessible on a match day to supporters and therefore are available to sign autographs.

How do I contact the players?

You can write to the players at Leeds Rugby Academy, Clarence Fields, Bridge Road, Kirkstall, Leeds, LS5 3BW

Charity Requests

What is Leeds Rugby's Charity Policy?

To read more about Leeds Rugby's Donations and Gift Policy and to download an application form please click here.

Ronnie Rhino appearances

For more information on Ronnie Rhino Birthday Packages or to book Ronnie for a private or community appearance please click here.

Matchday Mascot Appearances

How do I become a Leeds Mascot?

Rhinos mascots are selected from Ronnie's Club members and are selected at random. To become a Ronnie's Club member call the ticket office on 0871 423 13 15.

Matchday Experience

Can I get a birthday announced at a game?

Unfortuntaley we can not arrange for birthdays to be announced over the public address system at the game, however it possible to have details displayed on the scoreboard. To do this call Andrew Webster on 0113 203 3289 or email him at andrew.webster@leedsrugby.com.

How do I get a birthday announcement on the scoreboard?

To arrange a birthday announcement on the scoreboard at Headingley Carnegie Stadium please call Andrew Webster on 0113 203 3289 or email him at andrew.webster@leedsrugby.com with the date of the game you want the birthday message displayed at and the exact wording you require using. Requests must be made by the Wednesday before the match.

The Ultimate Birthday Message

With the new Video Screen now at Headingley Carnegie Stadium we are giving fans the opportunity to have the Ultimate Birthday Message placed on the screen for a loved one, friend or family member for a Leeds Rhinos home game.

The Ultimate Birthday Message package includes:

• A special recorded birthday message from the birthday boy / girls favourite player on the new big screen at half-time.
• Replica Home or Away shirt signed by your favourite player
• DVD of Birthday Message

As you can see the package is a unique way to celebrate a special birthday or any other celebration!
It is strictly first come first served, with only one message per game, priced at £100 so if you are interested please contact Andrew Webster on 0113 203 3289 or email andrew.webster@leedsrugby.com

Can I take photographs at the game?

With the exception of persons authorised by the Club Management and Press Representatives holding official passes, the taking of photographs, cine photographs or video footage inside the ground is prohibited. The recording for Radio, Television, or for private purposes whether for transmission or otherwise, is not permitted without special authorisation in writing by the Club management.

Matchday Programme

How much is the programme?

£3.00

What is in the programme?

Interviews with the team, Poster, Match reports, Opposition Review, Stats, Fixture list, Club News.

Where can I buy a programme?

You can buy matchday programmes from vendors around the ground on the day of the game or online at our online store by visiting http://www.therhinos.co.uk/shop.

Can I pre order a programme?

Yes you can order online via our club shop or call them on 0844 248 6652 (option 3) and order a programme. Alternatively you can subscribe for the season with programmes sent out first class after every home game. The subscription covers all home games, including Play Offs and Cup games.

Where can I send in pictures to be included in the programme?

You can send pictures in to be included in our fanzone or kidszone section of the programme to:

Leanne Flynn
Leeds Rugby
Headingley Carnegie Stadium
St Michaels Lane
Headingley
Leeds
LS6 3BR

Or email her at leanne.flynn@leedsrugby.com. If you are sending in a picture please provide details of who is on the picture and where it has been taken.

How do I advertise in the matchday programme?

If you are intesreted in advertising in the matchday programme please contact the Commercial Sales Department on 0113 203 3222.

Lotteries

Where can I find out the Golden Gamble numbers?

The numbers are announced at half time during the game and they are posted on the official website http://www.therhinos.co.uk/ after the game. You can also call the office on 0113 203 3262.

What do I do if I have won?

You can call into our offices at Headingley or call on 0113 203 3262.

What is Leedsline?

Leedsline is Leeds Rhinos Daily Draw. It is now rated as Yorkshire's No.1 Daily Draw Competition. With guaranteed local winners. Please click here for further details.

Rhinos for Life

What is Rhinos for Life?

Rhinos 4 Life is a brand new four year membership scheme for season ticket holders and no season ticket holders alike. Be part of the plan to achieve our vision for the club over the coming years and your four year membership commitment to the club will be rewarded with some great benefits.

For more information click here

Ronnie's Club

What is Ronnie's Club?

Junior season ticket holders can join Ronnie's club for just £15 a season. Ronnie's club includes:

• Welcome Pack with team poster
• Birthday Card from Ronnie
• Invitation to 3 annual Ronnie's club events
• £10 deposit in a Junior Savings Account with Leeds Building Society upon joining Ronnie's Club
• Saturday morning training with qualified coaches at our Kirkstall Training

How do I join?

To become a member of Ronnie's Club call the ticket office on 0871 423 1315

Conference and Banqueting Suites

What is the dress code in the conferencing suites?

The dress code in the conference suites is smart casual. However no sports shirts, jeans or trainers are acceptable.

Jobs

How do I get work experience at Headingley Carnegie?

Due to large demand unfortunately we are unable to offer anymore work placements at the club this year. We have a very limited number of places available for work experience during the year and only the best cadidate will be successful subject to availability. All applicatants for work experience must be send a CV and covering letter as to why they think they are suitable to the HR Manager Julie Callaghan, Headingley Carnegie Stadium, St Michaels Lane LS6 3BR.

All of the latest job vacancies at Leeds Rugby are posted on the website and will sometimes appear in the Yorkshire Evening Post. If you wish to send in your CV please do so addressing it to the Human Resources Manager.

We prefer email applications to julie.callaghan@leedsrugby.com.

For casual work on Match Days you can contact the following people:

Catering & Bar Work: sarah.tate@leedsrugby.com.

Headingley Carnegie Stadium

How do I get to the ground?

Take M621 - Leave at junction 2, signposted Headingley Carnegie Stadium. Follow the A643 (A58) Wetherby road - at the next roundabout take the City Centre / Wetherby A58 exit. Almost immediately, bear left to Ilkley (A65) and the airport.

At the lights (TGI Friday is on the left), turn left into Kirkstall Road A65. Go straight on for about .75 mile (Yorkshire Television is on the right). There is a sign at the traffic lights showing "Headingley 1.5 miles." Stay in the right-hand lane. Turn right and go up the hill to another set of traffic lights at the crossroads.

Carry straight on up Cardigan Road (Co-op is on the left). After the pedestrian lights and bus stop turn left into St Michael's Lane, signposted Headingley Stadium. The Ground is on your right-hand side. For full instructions click here.

What is the nearest hotel to the ground?

There is Headingley Lodge which is located on the premises - for further details click here.

What's the nearest train station?

The nearest train stations are Burley Park and Headingley which are both within walking distance of the ground.

What buses go near the ground?

The following busses go near the ground: 1, 6, 18, 18A, 19, 28, 56 and 97.

Can I get married at the ground?

You could have your actual wedding at the world famous Headingley Carnegie Stadium, our Pavilion has a civil license so that wedding services can take place here at the Stadium. We also offer a special Wedding Package either for services here or to host the reception on your special day.

What are the ground regulations?

For details of ground regulations click here.